We would ask all members to direct all support/sales inquiries to our helpdesk. Simply submit a ticket and keep track of the ticket ID. We will reply to the ticket and resolve the issue over helpdesk. This will help streamline our support process better and in return will be able to provide you a better experience.
Once you have submitted your ticket be sure to keep hold of your ticket ID so you can keep track of your ticket and reply to it when you need to.